Terms and Conditions

Last updated: August 2025

General Terms and Conditions for AI Freight Services

1. Scope of Application

1.1 These General Terms and Conditions (“GTC”) apply to AI-powered freight forwarding services, such as automated quoting and pricing optimization (the “AI Service”) offered by Lufthansa Innovation Hub GmbH (“LIH”) under the brand CARGOLABS to a company or its employees, or a business user (m/f/d), such as freight forwarders or logistics consultants, (the “Customer”). The GTC regulate the legal relationship between LIH and the Customer, for whom LIH acts based on a service agreement pursuant to Sec. 675, 631 of the German Civil Code, whose content is the provision of AI automation services to the Customer.

1.2 The GTC do not apply to private groups or consumers, but exclusively in the relationship business-to-business to a company as a natural or legal person or as a partnership acting in the exercise of their commercial or independent professional activity when concluding the legal transaction (Sec. 14 German Civil Code). The scope of this definition includes small business owners and freelancers.

2. Subject of Contract and Conclusion of Contract

2.1 As a service provider, LIH provides AI-powered automation tools that help freight forwarders streamline their operations.

2.2 The Customer can request AI services through the CARGOLABS platform. With the service order, the Customer offers LIH the binding conclusion of an agreement for the provision of AI services based on these GTC. The Customer can make the binding and chargeable service order via CARGOLABS platform.

2.3 The service agreement comes into effect with the acceptance of LIH. LIH informs the Customer with the booking confirmation and invoice about the acceptance. The booking confirmation can be sent electronically to the Customer on a permanent data carrier, for example by email. Value added tax is always shown separately, as provided for by law. Upon conclusion of the service agreement, LIH's claim for payment of the service fee becomes due and payable.

2.4 The provision of the AI Service is the responsibility of LIH. The Customer must address all claims arising from the service agreements to LIH and submit complaints there.

3. Mediated Services

The service obligation of LIH results exclusively from the content of the service confirmation regarding the agreed AI Service (e.g. automated quoting, pricing optimization).

4. Payment

4.1 After receipt of the service confirmation / invoice from LIH, the total amount shown is due and payable to LIH by the Customer within the payment period stated therein, at the latest within 14 days of the invoice date.

4.2 If a due payment is not made by the Customer despite a reminder and the setting of a reasonable deadline for payment by LIH, LIH is entitled to withdraw from the agreement with the Customer and to cancel the service and to demand cancellation costs and / or damages. The Customer has no claims due to such cancellation in the event of non-payment.

4.3 The costs for any additional services requested by the Customer are always borne by the Customer.

5. Changes in Performance of Services and Prices after Contract Conclusion

5.1 LIH reserves the right to change or deviate from the booked AI Service after conclusion of the Agreement, taking into account reasonableness for the Customer, if the changes are insignificant and are not brought about contrary to good faith. LIH will inform the Customer of such a change in advance.

5.2 LIH reserves the right to unilaterally increase the price of the AI Service after the conclusion of the contract, if the increase results from an increase in costs, such as infrastructure costs, third-party API costs, taxes or other levies which occurred after conclusion of the agreement with the Customer and which could not be foreseen at the time of conclusion of the agreement, or due to inflation.

6. Rescission due to Force Majeure

6.1 LIH may rescind from the contract prior to the start of the AI Service if it is affected by force majeure (such as natural disasters, epidemics, pandemics, measures to combat disease, acts of war, civil war, political unrest, official measures or coercive measures by the state, quarantine or other events with a similar effect which significantly complicate, impede or temporarily render partially or completely impossible the performance of the AI Service, including strikes).

6.2 If the service is affected by force majeure during its implementation, LIH shall immediately notify the Customer of the events of force majeure. Events of force majeure that make the agreed services unreasonably difficult or temporarily impossible shall entitle LIH to postpone the performance of the services for the duration of the hindrance.

7. Termination in case of Disturbance by the Customer

LIH may terminate the contract with the Customer without notice if the Customer or their employees, despite an appropriate warning, persistently disrupt the contract or if they behave in a manner contrary to the contract to such an extent that a continuation of the contractual relationship is unreasonable.

8. Withdrawal of the Customer and Cancellation Fees

8.1 The Customer may withdraw from the contract at any time before the start of the booked AI Service. LIH is authorized to receive the Customer's declaration of withdrawal. Decisive for the time of withdrawal is the receipt of the withdrawal declaration by LIH. It is recommended to declare the withdrawal in written or text form (e.g. by email).

8.2 If the Customer withdraws from the contract, LIH is entitled to demand an appropriate cancellation fee. Depending on the time of the Customer's withdrawal, this amounts to a percentage of the total price of the booked AI Service.

8.3 If the costs incurred because of the Customer's withdrawal are demonstrably higher than a lump sum amount specified in Sec. 8.2, a compensation shall be owed in the amount calculated specifically. At the request of the Customer, the Service Provider will quantify and substantiate this in concrete terms, taking into account the expenses saved by any other use of the services.

9. Termination of Contract

The right to an extraordinary termination for good cause remains unaffected for both contracting parties. The contract may be terminated by LIH with immediate effect by written or electronic notice, if the Customer has materially breached any of the Terms and Conditions of this agreement.

10. Obligations of the Customer

10.1 The Customer must notify any defects in the AI Service directly to LIH, for example at support@cargolabs.ai or at the address given below.

10.2 The Customer is obliged to cooperate in avoiding or minimizing any damages in the event of service disruptions within the framework of the statutory provisions on the duty to minimize damage.

11. Liability and Limitation of liability

LIH is liable for intent or gross negligence. In case of slight negligence, LIH is only liable if an essential contract obligation (cardinal obligation) has been breached. The liability of LIH is limited to €50,000 per damage event for material damage and property damage. All mentioned limitations of liability do not apply in case of compensation of damages due to injury of life, body and health.

12. Privacy, Rights to object

12.1 The Customer will receive information about the processing of personal data in the data protection declaration on the website and in the data protection notices. LIH complies with the provisions of the GDPR when processing personal data.

12.2 By sending a message to privacy@cargolabs.ai, the Customer can object free of charge at any time to the use or processing of the data for the purposes of advertising, market or opinion research or for marketing purposes.

13. Final Provisions

13.1 The service contract between LIH and the Customer is exclusively subject to German law. The invalidity of individual provisions of these GTC does not result in the invalidity of the entire contract.

13.2 Oral collateral agreements do not exist. Amendments and supplements must be made in writing.

13.3 The place of jurisdiction for all disputes arising from this contractual and legal relationship shall be Berlin.